Connected Kidz App – Privacy Policy

Effective Date: 14/10/2025

Last Updated: 14/10/2025

Connected Kidz Pty Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Connected Kidz App (“the App”).

By downloading or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect personal and non-personal information necessary to deliver the Connected Kidz and Melillo Method Mentoring programs and related services.

1.1 Personal Information

We may collect:

Name, email address, and phone number

Child’s name, age, and relevant developmental information

Session notes, assessment results, and progress data

Billing or payment information (if applicable)

1.2 Automatically Collected Data

When you use the App, we may automatically collect:

Device information (type, operating system, app version)

IP address, location (approximate, non-identifiable)

Usage data (features accessed, session duration, crash logs)

This helps us improve performance and user experience.

2. How We Use Your Information

Your data is used solely for legitimate purposes, including:

Delivering and improving Connected Kidz programs

Managing your account and communication preferences

Providing support, feedback, and technical assistance

Sending program updates or reminders

Ensuring compliance with safety and usage policies

We do not sell, rent, or trade personal information for marketing purposes.

3. Data Storage and Security

All personal data is stored securely using encrypted servers hosted in Australia or other regions compliant with Australian Privacy Principles (APPs).

We employ administrative, technical, and physical safeguards to protect against unauthorised access, misuse, or disclosure.

In the event of a data breach, we will promptly notify affected users in accordance with applicable laws.

4. Sharing Information

We only share information when necessary to provide our services, including:

With authorised Connected Kidz staff, coaches, or support managers

With third-party service providers (hosting, analytics, communication tools) bound by confidentiality agreements

When required by law or regulatory authorities

We do not share your personal data with advertisers or unrelated third parties.

5. Parental and Practitioner Use

The App is designed for parents, practitioners, and authorised users.

We do not knowingly collect personal data directly from children under 16 without verifiable parental consent.

Parents remain responsible for supervising their child’s use of the App.

6. Cookies and Analytics

The App may use limited cookies or analytics tools to monitor engagement and performance. These tools do not collect personally identifiable information.

Users can disable analytics or cookies through device settings if preferred.

7. Third-Party Links and Services

The App may contain links to external websites, videos, or tools (e.g., Zoom, Vimeo, Spotify).

We are not responsible for the privacy practices or content of these third-party services.

We encourage you to review their policies before interacting with them.

8. User Rights

Under the Australian Privacy Act and GDPR (if applicable), you have the right to:

Access and correct your personal information

Request deletion of your data (subject to program obligations)

Withdraw consent to data collection or communication

Lodge a complaint about the misuse of your personal data

Requests can be made via [email protected], and we will respond within a reasonable timeframe (usually within 30 days).

9. Data Retention

We retain your data only for as long as necessary to provide services, comply with legal requirements, or maintain accurate program records.

Once no longer needed, information is securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy periodically.

The revised version will be posted in the App and on our website. Continued use of the App signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact: